Privacy Policy

Introduction

BrestiQO Cleaning Services Qatar ("we", "us", "our") operates our site and this service to provide cleaning and facility services, scheduling, customer support, and related communications. This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices. Our business contact information: BrestiQO Cleaning Services Qatar, Floor 4, Suite 402, 20 Shareek Bin Aamir Street, Doha, Doha, 00000, Qatar. Email: info@brestiqo.info.

Information We Collect

We collect information that you provide directly and information collected automatically when you use our site or services.

• Personal information: name, email address, phone number, billing and service address, and other details provided when you request quotes, book services, or contact customer support.
• Payment and billing data: billing details and payment confirmation. We do not store full payment card numbers on our servers; payment processing may be handled by third-party payment processors.
• Service details: appointment times, service preferences, notes about cleaning instructions, and service history.
• Communications: copies of messages between you and our customer support, feedback, and reviews.
• Device and usage data: IP address, browser type, operating system, pages visited, and performance analytics collected automatically.
• Visual records: photographs or videos captured for quality assurance or dispute resolution when you consent or as required for service delivery.

How We Use Information

We use collected information for the following purposes:

• To provide, operate, and maintain our services and to schedule and fulfill cleaning appointments.
• To process payments, invoices, and refunds.
• To communicate with you about bookings, promotions, updates, and important service information.
• To improve our site, services, and customer experience through analytics and feedback.
• To detect, investigate, and prevent fraud, abuse, security incidents, and other prohibited or illegal activities.
• To comply with legal obligations and respond to lawful requests by public authorities.

Legal Bases for Processing (where applicable)

When applicable under data protection law, we rely on one or more of the following legal bases to process your personal data: performance of a contract, your consent, compliance with legal obligations, and our legitimate interests (for example, to improve services, ensure security, and prevent fraud).

Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and similar technologies to collect usage information, remember preferences, and provide features. You can manage cookie preferences through your browser settings, but blocking cookies may affect functionality of the site and some service features.

Data Sharing and Third Parties

We may share personal data with third parties in the following circumstances:

• With service providers who perform functions on our behalf (payment processors, hosting providers, analytics, scheduling platforms, and customer support tools).
• With partners or contractors necessary to deliver and improve our services, including subcontracted cleaning personnel.
• When required by law, regulation, legal process, or government request, or to protect rights, property, safety of our customers, employees, or the public.
• In connection with a sale, merger, reorganization, financing, or acquisition of all or part of our business, subject to appropriate safeguards.

Data Security

We implement administrative, technical, and physical measures designed to protect personal data. Although we strive to protect your information, no method of transmission or storage is completely secure. If a data breach that affects your personal data occurs, we will follow applicable legal requirements for notification.

Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the purposes for which it was collected.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, such as the right to access, correct, update, export, restrict processing, or delete your personal data, and to withdraw consent where processing is based on consent. To exercise your rights, contact us at info@brestiqo.info. We will respond in accordance with applicable law. You also may lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

International Transfers

Operational needs may require transfer and storage of personal data to countries outside your jurisdiction. When we transfer data internationally, we implement appropriate safeguards consistent with applicable law to protect your personal data.

Children's Privacy

Our services are not directed to children under the age of 13 (or higher age where local law requires). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without verification of parental consent, we will take steps to delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice on our site or by other means and update the "Last updated" date at the top of this policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact: